Frequently Asked Questions!

How to place an order?

Shopping from us is easy!

Select the product you’d like to buy. Create a login or proceed with guest login:

  • Add products to your cart or just hit Buy Now
  • Choose or Add delivery address
  • Add a working phone number and email address.
  • Use a preferred payment mode and confirm the order


Happy shopping.

How to place an order on Android/IOS?

So you are stuck in a traffic jam, or you are relaxing on a lazy Sunday afternoon. You don’t feel like booting up your laptop in your free time. We have a great idea, listen to your playlist, relax and also shop for your favorite products on-the-go on our website.

Can I accept the package after checking the contents inside it?

Sorry, as per company policy, a package can’t be opened before delivery is accepted.

But you can accept the package & get in touch with us later in case you have any concerns.

What should i do when i receive your courier?

Kindly make video while opening the courier.

Jjewelz will not be responsible for any damaged and missing products in case video proof of the same is not available with you.

What if I make a purchase using my debit/credit card, and the amount gets charged to my card but the order is not successfully placed?

Just contact customer service and send us a transaction proof (mini statement of the card) and we will refund your money within 7-10 working days.

What is the shipping charge?

We don’t charge anything from our customers to deliver the products to their  doorstep within India.n However out of India Deliveries are chargeable and depends on weight and location of delivery.

Kindly contact our customer service team for more details…

  • * All custom duties if charged are to be paid by the receiver

What is 'My Account'? How do I update my information?

It is easy to update your Jjewelz.com account and view your orders any time through ‘My Account’.

‘My Account’ allows you complete control over your transactions on Jjewelz.com

  • Manage/edit your personal data like address, phone numbers, email ids
  • Change your password
  • Track the status of your orders

Can I order a product that is 'Out of Stock'?

Unfortunately, products listed as ‘Out of Stock’ are not available for sale. Please use the ‘Notify Me’ feature to be informed of the product’s availability with sellers on Jjewelz.com

My order is delayed. What should I do?

On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you.

You can also track its status by visiting My Orders

Does Jjewlez deliver internationally ?

Yes, we deliver worldwide. Shipping is charged extra and is explained below.You will be able to see shipping charges at the final checkout page for the items you have selected. International shipping is available for all except  fragile items. You can place the order directly on the website.


Payment Options:
1. Paypal

2. International Credit Card\Debit Card\ Net Banking

3. Bank deposit


Shipping Charges:
You can find the shipping charges by selecting your country on the order page. Shipping cost may vary depending on the location.

The order will come to Delhi for the Quality Verification first and then shipped to your Address. .We will send you the tracking details as soon as your order gets shipped from here.